Frequently Asked Questions

If you can not find the answer to you question here, please contact me.

Email (not Exchange Email)

• We just switched our email over to you. What do I do now?
• How do I set up my email account with Outlook Express?
• How do I set up my email account with Outlook 2007?
• How do I set up my email account with Outlook 2003?
• How do I set up my email account with Mozilla Thunderbird?
• How do I set up my email client on a Mac (Mail)?
• How do I set up my email client (Outlook, Thunderbird, Outlook Express)?
• How do I access my email with webmail?
• How do I create an email account?
• How do I change my email password?
• I am getting a lot of spam. How can I reduce the amount of spam I receive?
• Do I lose my old email messages when I switch hosts?
• How many email addresses can we have?
• How much space do we have for email?
• How much space do I currently have available?
• I cant send mail but can receive mail.
• How do I change SMTP port number?
• What are the general email settings?

Microsoft Exchange Email

• Initial Setup Guide.
• How to export your email data from Outlook.
• How to access the MyServices Admin Panel.
• How to change your password in MyServices..
• How to import email data into Outlook.
• How to import email data into Outlook 2010.
• How to turn Cached Exchange Mode off.
• How to Access your email in any web browser with Outlook Web Access (OWA).
• Blackberry setup instructions.
• iPhone setup instructions.
• How do I save my Outlook password?
• How to change profiles in Outlook.
• How to share Calendars in Outlook.

Billing & Payments

• What kind of payments do you accept?
• How can I see and update my billing information?
• Can I pay monthly?
• How do I make a PayPal payment?

Maintenance & Design Services

• How fast can I expect my requested updates to be done?
• What if I need more hours one month than my plan covers?
• Can my hours roll over to other months?
• What kind of work can be done in an hour?
• Can you create a website for me?
• What if I want a full redesign of my site?

Setup & Technical

• How come my site isnt coming up in Google searches?
• How do I login to my control panel?
• How much space do I currently have available?
• How long does it take to setup a new site?
• Can I switch from my current host to you?
• What are the steps for switching my hosting to you from my current host?
• What are the steps for setting up my hosting for my new website?
• How do I purchase a domain name?
• When will my domain start working?
• What do I set my domain name servers to?
• Can you change my DNS for me?